Return Policy
IZIWIGS is dedicated to giving every customer a clear and comfortable shopping experience. If you have any issue with your order, please contact us at service@iziwigs.com. Our Customer Care team aims to reply within 24 hours on business days.
Order Cancellation
If you need to cancel an order, please contact us within 24 hours after placing the order. Once an order has shipped, we may not be able to cancel it.
Returns and Exchanges
We accept returns and exchanges of unused wigs within 30 days of delivery. To qualify, the wig must be in its original condition: the hair must be uncut, unbleached, undyed, unwashed, unworn, and the lace must remain untouched and uncut.
Because wigs are personal items that touch the scalp, we cannot accept used or altered wigs for return.
- Contact Customer Care within 30 days of receiving your order. Please include your order number, reason for return or exchange, and clear photos when helpful.
- After your request is approved, our team will provide the correct return instructions and return address.
- Please use a trackable shipping method. We are not responsible for packages lost in return transit.
- Returned items will be inspected after arrival. Approved refunds are issued to the original payment method.
Please contact us before sending any return. Unauthorized returns may not be eligible for refund or exchange.
Refunds
Approved refunds are normally processed within 2 business days after the returned item is received and inspected. Your bank or payment provider may take 3-10 business days to post the refund.
If a return is caused by buyer preference or buyer error, such as ordering the wrong item, color, length, cap size, or no longer wanting the item, an approximate $30 handling/restocking fee may be deducted from the refund. This fee may also apply to orders refused at delivery or returned because of an undeliverable address.
Exchanges
If you want to exchange for a different item, please follow the same return request process. Our team will confirm the replacement item and any price difference before the exchange is processed.
For assistance, contact service@iziwigs.com.
