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Cookie Policy

This Cookie Policy explains how IZIWIGS uses cookies and similar technologies to help our website work properly, remember preferences, understand site performance, and improve the shopping experience.

What Cookies Are

Cookies are small files stored on your device when you visit a website. They can help keep your cart, checkout, account, language, and browsing preferences working as expected.

How We Use Cookies

  • To support essential store functions such as cart, checkout, account access, and security.
  • To remember site preferences and make repeat visits easier.
  • To understand how visitors use the website so we can improve pages, navigation, and product information.
  • To support marketing, analytics, and performance measurement where allowed by your browser or cookie settings.

Your Choices

You can control or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as smoothly, especially cart and checkout features.

Questions

If you have questions about this Cookie Policy, contact Customer Care at service@iziwigs.com.

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Customer Care

Have a question about a wig, order, return, exchange, or delivery? Email us at service@iziwigs.com.

Our Customer Care team aims to reply within 24 hours on business days. Please include your order number if your message is about an existing order.

Shipping

Free standard shipping is available on eligible orders over $49. Most in-stock orders are processed within 3-5 business days before shipment.

Payments

We accept major credit cards and PayPal. PayPal lets customers shop online without entering card details directly on the site.

Returns & Exchanges

Unused wigs may be returned or exchanged within 30 days of delivery after contacting Customer Care. Returned wigs must be unworn, unwashed, uncut, unbleached, undyed, and with the lace untouched and uncut.

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Wig Cap Size Guide

Use a soft measuring tape. Keep the tape snug, but not tight, and measure around the areas where your wig cap will sit.

How to Measure

#MeasurementHow to Measure
1CircumferenceMeasure around the hairline, behind the ears, and around the nape.
2Front to NapeMeasure from the front hairline over the crown to the nape.
3Nape of NeckMeasure across the back hairline at the nape.
4Ear to Ear Over TopMeasure from one ear over the crown to the other ear.
5Ear to Ear Across ForeheadMeasure from one ear tab area across the front hairline to the other.
6Temple to Temple Around BackMeasure from one temple around the back of the head to the other temple.

Cap Size Chart

Wig SizeCircumferenceFront to NapeNape of NeckEar to Ear Over TopEar to Ear Across ForeheadTemple to Temple Around Back
Small (S)21.75 in14 in5 in12.5 in12 in14.5 in
Medium (M)22.25 in14.5 in5.5 in12.75 in12.5 in15 in
Large (L)22.75 in14.5 in6 in13 in12.5 in15.5 in

If you are between sizes, choose based on comfort and whether the wig has adjustable straps, combs, or an elastic band. For help choosing a cap size, contact service@iziwigs.com.

Shipping

Most in-stock orders are processed within 3-5 business days before shipment. Standard international shipping usually takes 7-20 business days after dispatch. Express shipping, when available, usually takes 3-5 business days after dispatch.

Total delivery time equals processing time plus carrier shipping time. Delivery estimates may be affected by holidays, customs processing, address verification, weather, or carrier delays.

Returns & Exchanges

Unused wigs may be returned or exchanged within 30 days of delivery. The wig must be in original condition: unworn, unwashed, uncut, unbleached, undyed, and with the lace untouched and uncut.

Please contact Customer Care at service@iziwigs.com before sending any item back. Our team will review your request and provide the correct return instructions.

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