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Have a question about a wig, order, return, exchange, or delivery? Email us at service@iziwigs.com.
Our Customer Care team aims to reply within 24 hours on business days. Please include your order number if your message is about an existing order.
Free standard shipping is available on eligible orders over $49. Most in-stock orders are processed within 3-5 business days before shipment.
We accept major credit cards and PayPal. PayPal lets customers shop online without entering card details directly on the site.
Unused wigs may be returned or exchanged within 30 days of delivery after contacting Customer Care. Returned wigs must be unworn, unwashed, uncut, unbleached, undyed, and with the lace untouched and uncut.
Use a soft measuring tape. Keep the tape snug, but not tight, and measure around the areas where your wig cap will sit.
| # | Measurement | How to Measure |
|---|---|---|
| 1 | Circumference | Measure around the hairline, behind the ears, and around the nape. |
| 2 | Front to Nape | Measure from the front hairline over the crown to the nape. |
| 3 | Nape of Neck | Measure across the back hairline at the nape. |
| 4 | Ear to Ear Over Top | Measure from one ear over the crown to the other ear. |
| 5 | Ear to Ear Across Forehead | Measure from one ear tab area across the front hairline to the other. |
| 6 | Temple to Temple Around Back | Measure from one temple around the back of the head to the other temple. |
| Wig Size | Circumference | Front to Nape | Nape of Neck | Ear to Ear Over Top | Ear to Ear Across Forehead | Temple to Temple Around Back |
|---|---|---|---|---|---|---|
| Small (S) | 21.75 in | 14 in | 5 in | 12.5 in | 12 in | 14.5 in |
| Medium (M) | 22.25 in | 14.5 in | 5.5 in | 12.75 in | 12.5 in | 15 in |
| Large (L) | 22.75 in | 14.5 in | 6 in | 13 in | 12.5 in | 15.5 in |
If you are between sizes, choose based on comfort and whether the wig has adjustable straps, combs, or an elastic band. For help choosing a cap size, contact service@iziwigs.com.
Most in-stock orders are processed within 3-5 business days before shipment. Standard international shipping usually takes 7-20 business days after dispatch. Express shipping, when available, usually takes 3-5 business days after dispatch.
Total delivery time equals processing time plus carrier shipping time. Delivery estimates may be affected by holidays, customs processing, address verification, weather, or carrier delays.
Unused wigs may be returned or exchanged within 30 days of delivery. The wig must be in original condition: unworn, unwashed, uncut, unbleached, undyed, and with the lace untouched and uncut.
Please contact Customer Care at service@iziwigs.com before sending any item back. Our team will review your request and provide the correct return instructions.
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