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Customer Care

Need help with an order, wig option, return, exchange, or shipping question? Email us at service@iziwigs.com.

Our Customer Care team aims to reply within 24 hours on business days. Please include your order number if your message is about an existing order.

Helpful Details to Include

  • Order number
  • Email used at checkout
  • Product name or product link
  • Photos, if your question is about color, lace, cap construction, or product condition

For return or exchange requests, please contact us before sending any item back. Our team will review your request and provide the correct instructions.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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Customer Care

Have a question about a wig, order, return, exchange, or delivery? Email us at service@iziwigs.com.

Our Customer Care team aims to reply within 24 hours on business days. Please include your order number if your message is about an existing order.

Shipping

Free standard shipping is available on eligible orders over $49. Most in-stock orders are processed within 3-5 business days before shipment.

Payments

We accept major credit cards and PayPal. PayPal lets customers shop online without entering card details directly on the site.

Returns & Exchanges

Unused wigs may be returned or exchanged within 30 days of delivery after contacting Customer Care. Returned wigs must be unworn, unwashed, uncut, unbleached, undyed, and with the lace untouched and uncut.

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Wig Cap Size Guide

Use a soft measuring tape. Keep the tape snug, but not tight, and measure around the areas where your wig cap will sit.

How to Measure

#MeasurementHow to Measure
1CircumferenceMeasure around the hairline, behind the ears, and around the nape.
2Front to NapeMeasure from the front hairline over the crown to the nape.
3Nape of NeckMeasure across the back hairline at the nape.
4Ear to Ear Over TopMeasure from one ear over the crown to the other ear.
5Ear to Ear Across ForeheadMeasure from one ear tab area across the front hairline to the other.
6Temple to Temple Around BackMeasure from one temple around the back of the head to the other temple.

Cap Size Chart

Wig SizeCircumferenceFront to NapeNape of NeckEar to Ear Over TopEar to Ear Across ForeheadTemple to Temple Around Back
Small (S)21.75 in14 in5 in12.5 in12 in14.5 in
Medium (M)22.25 in14.5 in5.5 in12.75 in12.5 in15 in
Large (L)22.75 in14.5 in6 in13 in12.5 in15.5 in

If you are between sizes, choose based on comfort and whether the wig has adjustable straps, combs, or an elastic band. For help choosing a cap size, contact service@iziwigs.com.

Shipping

Most in-stock orders are processed within 3-5 business days before shipment. Standard international shipping usually takes 7-20 business days after dispatch. Express shipping, when available, usually takes 3-5 business days after dispatch.

Total delivery time equals processing time plus carrier shipping time. Delivery estimates may be affected by holidays, customs processing, address verification, weather, or carrier delays.

Returns & Exchanges

Unused wigs may be returned or exchanged within 30 days of delivery. The wig must be in original condition: unworn, unwashed, uncut, unbleached, undyed, and with the lace untouched and uncut.

Please contact Customer Care at service@iziwigs.com before sending any item back. Our team will review your request and provide the correct return instructions.

WISH LIST AND COMPARE

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