Refund policy

1. How to Return

Please contact IZIWIGS Customer Care before sending any item back. Email us at service@iziwigs.com with your order number, reason for return or exchange, and clear photos when helpful. Our team will review your request and provide the correct return instructions and return address after approval. Unauthorized returns may not be eligible for refund or exchange.

2. Return Policy

We accept returns and exchanges of unused wigs within 30 days of delivery.

To qualify, the wig must be in its original condition: the hair must be uncut, unbleached, undyed, unwashed, unworn, and the lace must remain untouched and uncut. Because wigs are personal items that touch the scalp, we cannot accept used or altered wigs for return.

Please contact Customer Care within 30 days of receiving your order.

Please use a trackable shipping method when sending an approved return. We are not responsible for packages lost in return transit.

Returned items will be inspected after arrival. Approved refunds are issued to the original payment method.

3. Refunds

Approved refunds are normally processed within 2 business days after the returned item is received and inspected. Your bank or payment provider may take 3-10 business days to post the refund.

If a return is caused by buyer preference or buyer error, such as ordering the wrong item, color, length, cap size, or no longer wanting the item, an approximate $30 handling/restocking fee may be deducted from the refund. This fee may also apply to orders refused at delivery or returned because of an undeliverable address.

4. Exchanges

If you want to exchange for a different item, please follow the same return request process. Our team will confirm the replacement item and any price difference before the exchange is processed.

For assistance, contact service@iziwigs.com.